24/7 Emergency Response • Serving North Carolina • Call Now: (704) 973-9395

Built on Experience, Integrity & Service

Fidelis Restoration Group was created to bridge the gap between what property owners need during a loss and what the insurance world expects. We combine hands-on field work with a deep understanding of the claims process, so every job is handled with precision, communication, and respect.

Our Story

After years spent working insurance claims and seeing property owners struggle through confusing losses, Fidelis was founded with a simple goal: deliver restoration services that are technical, honest, and easy to understand.

Today, Fidelis Restoration Group serves homeowners, businesses, and property managers across North Carolina with 24/7 mitigation and specialty cleanup services — always with clear communication and detailed documentation.

What “Fidelis” Means to Us

“Fidelis” reflects our commitment to being faithful and dependable when things feel out of control — showing up when we say we will, doing what we promise, and advocating for the best possible outcome for your property.

Why Property Owners Choose Fidelis

  • Claims-minded approach: we know what adjusters and carriers look for.
  • Clear scopes & communication: you always know what’s happening and why.
  • Respect for homes & families: clean crews, tidy job sites, and professional conduct.
  • Coordination with trusted partners: asbestos, engineering, and rebuild trades when needed.
  • Local presence: rooted in North Carolina, not a distant call center.

How We Operate on Every Project

Whether it’s a small water leak or a complex trauma loss, the fundamentals stay the same.

1. Safety & Stabilization First

We address immediate hazards, stabilize the structure, and protect unaffected areas before anything else. Your safety and the safety of our team come first.

2. Honest, Plain-Language Explanations

We explain what we see, what it means, and what we recommend — in terms you don’t need a textbook to understand.

3. Detailed Documentation

Photos, measurements, moisture readings, and line-item estimates are captured as we work, creating a clear record for you and your carrier.

4. Respect for Your Property

We protect flooring, isolate work areas, and clean up after ourselves. You’ll never feel like you’re living in a construction zone longer than absolutely necessary.

5. Collaborative Mindset

Adjusters, agents, contractors, and inspectors are part of the process — we keep them informed and make it easy for everyone to do their job.

6. Follow-Through

We don’t disappear when the fans turn off. We’re available to answer questions, provide documentation, and help you plan the path to full repairs.

Service Area

Fidelis Restoration Group serves residential and commercial clients throughout the greater Charlotte and Lake Norman region and other parts of North Carolina by request.

  • Denver, Mooresville, and the Lake Norman communities
  • Charlotte metro and surrounding counties
  • Single-family homes, townhomes, condos, and multi-family
  • Professional offices, retail spaces, and light commercial

Let’s Talk Through Your Situation

You don’t have to know the right terminology or have perfect photos before you call. Tell us what happened, when it started, and what you’re seeing now — we’ll take it from there.

Phone: (704) 973-9395
Email: info@fidelisgroupNC.com
Web: www.fidelisgroupNC.com

Ready to discuss your property or a recent loss? Call (704) 973-9395 and speak directly with Fidelis Restoration Group.