Fidelis Restoration Group was created to bridge the gap between what property owners need during a loss and what the insurance world expects. We combine hands-on field work with a deep understanding of the claims process, so every job is handled with precision, communication, and respect.
After years spent working insurance claims and seeing property owners struggle through confusing losses, Fidelis was founded with a simple goal: deliver restoration services that are technical, honest, and easy to understand.
Today, Fidelis Restoration Group serves homeowners, businesses, and property managers across North Carolina with 24/7 mitigation and specialty cleanup services — always with clear communication and detailed documentation.
“Fidelis” reflects our commitment to being faithful and dependable when things feel out of control — showing up when we say we will, doing what we promise, and advocating for the best possible outcome for your property.
Whether it’s a small water leak or a complex trauma loss, the fundamentals stay the same.
We address immediate hazards, stabilize the structure, and protect unaffected areas before anything else. Your safety and the safety of our team come first.
We explain what we see, what it means, and what we recommend — in terms you don’t need a textbook to understand.
Photos, measurements, moisture readings, and line-item estimates are captured as we work, creating a clear record for you and your carrier.
We protect flooring, isolate work areas, and clean up after ourselves. You’ll never feel like you’re living in a construction zone longer than absolutely necessary.
Adjusters, agents, contractors, and inspectors are part of the process — we keep them informed and make it easy for everyone to do their job.
We don’t disappear when the fans turn off. We’re available to answer questions, provide documentation, and help you plan the path to full repairs.
Fidelis Restoration Group serves residential and commercial clients throughout the greater Charlotte and Lake Norman region and other parts of North Carolina by request.
You don’t have to know the right terminology or have perfect photos before you call. Tell us what happened, when it started, and what you’re seeing now — we’ll take it from there.
Phone: (704) 973-9395
Email: info@fidelisgroupNC.com
Web: www.fidelisgroupNC.com